:root{--gold-ae:#ff8a00;--green-ae:#238686;--bg-page:#f6f7f8;--bg-card:#fff;--text-main:#1f2933;--text-muted:#6b7280;--border-light:#e5e7eb;--border-focus:var(--green-ae);--danger:#dc2626}.reclamaciones-container{background:var(--bg-page);justify-content:center;padding:10rem 1rem 5rem;font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;display:flex}.step-card{background:var(--bg-card);border:1px solid var(--border-light);border-radius:14px;width:100%;max-width:680px;padding:2.25rem;box-shadow:0 12px 30px #0000000d}.step-header{width:100%;max-width:680px;margin-bottom:1.5rem;margin-right:3rem}.step-header p{color:var(--text-muted);margin-bottom:.5rem;font-size:.9rem}.progress-bar{background:var(--border-light);border-radius:999px;width:100%;height:6px;overflow:hidden}.progress{background:linear-gradient(90deg,var(--green-ae),var(--gold-ae));height:100%;transition:width .3s}.step-card h2{color:var(--text-main);margin-bottom:.5rem;font-size:1.4rem;font-weight:600}.step-info{color:var(--text-muted);margin-bottom:1.5rem;font-size:.95rem;line-height:1.5}.step-card input,.step-card select,.step-card textarea{border:1px solid var(--border-light);width:100%;color:var(--text-main);background:#fff;border-radius:8px;margin-bottom:1rem;padding:.75rem .85rem;font-size:.95rem}.step-card textarea{resize:vertical;min-height:100px}.step-card input:focus,.step-card select:focus,.step-card textarea:focus{border-color:var(--border-focus);outline:none;box-shadow:0 0 0 2px #23868626}.radio-group{gap:1.5rem;margin-bottom:1.25rem;display:flex}.radio-group label{color:var(--text-main);align-items:center;gap:.4rem;font-size:.95rem;display:flex}.buttons{justify-content:space-between;margin-top:2rem;display:flex}.buttons button{cursor:pointer;border:none;border-radius:999px;padding:.6rem 1.5rem;font-size:.95rem;font-weight:500}.buttons button:first-child{color:var(--text-muted);background:0 0}.buttons button:first-child:hover{color:var(--text-main)}.buttons button:last-child{background:var(--green-ae);color:#fff;box-shadow:0 6px 16px #23868640}.buttons button:last-child:hover{background:#1f7373}.buttons button:last-child:active{transform:scale(.98)}.verify-box{border:1px solid var(--border-light);background:#fafafa;border-radius:12px;margin-bottom:2rem;padding:1.5rem}.verify-section{margin-bottom:1.25rem}.verify-section h4{color:var(--green-ae);text-transform:uppercase;margin-bottom:.5rem;font-size:.9rem;font-weight:600}.verify-item{grid-template-columns:160px 1fr;gap:.75rem;margin-bottom:.4rem;font-size:.9rem;display:grid}.verify-label{color:var(--text-muted)}.verify-value{color:var(--text-main);font-weight:500}@media (max-width:768px){.step-card{padding:2rem}}@media (max-width:640px){.buttons{flex-direction:column;gap:.75rem}.buttons button{width:100%}.verify-item{grid-template-columns:1fr}}@media (max-width:480px){.step-card{padding:1.5rem}.step-card h2{font-size:1.25rem}.step-info{font-size:.9rem}}.verify-box{flex-wrap:wrap;gap:30px;margin-top:20px;display:flex}.verify-section{background:#f9f9f9;border-radius:8px;flex:1;padding:20px}.verify-item{justify-content:space-between;margin-top:8px;display:flex}.verify-label{font-weight:600}.verify-value{color:#333}.captcha-box{margin-top:25px;margin-bottom:20px}.buttons{gap:10px;margin-top:20px;display:flex}.btn-primary{color:#fff;cursor:pointer;background:#0d6efd;border:none;border-radius:6px;padding:10px 18px}.btn-secondary{cursor:pointer;background:#e4e4e4;border:none;border-radius:6px;padding:10px 18px}.field-error{color:#dc2626;margin-top:5px;font-size:13px}.input-error{border:1px solid #dc2626}.char-counter{color:#6b7280;text-align:right;margin-top:4px;font-size:12px}.error-box{color:#991b1b;background:#fee2e2;border-radius:6px;margin-bottom:15px;padding:10px}.modal-overlay{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:9999;background:#0000008c;justify-content:center;align-items:center;width:100%;height:100%;display:flex;position:fixed;top:0;left:0}.modal-success{text-align:center;background:#fff;border-radius:14px;width:90%;max-width:420px;padding:40px 35px;animation:.35s fadeIn;box-shadow:0 25px 60px #00000040}.success-icon{color:#16a34a;margin-bottom:10px;font-size:55px}.numero-box{background:#f8fafc;border:2px dashed #0d6efd;border-radius:10px;margin-top:20px;padding:18px}.numero-box span{color:#6b7280;margin-bottom:5px;font-size:14px;display:block}.numero-box strong{letter-spacing:1px;color:#0d6efd;font-size:26px;font-weight:700}.modal-buttons{flex-wrap:wrap;justify-content:center;gap:12px;margin-top:25px;display:flex}@keyframes fadeIn{0%{opacity:0;transform:scale(.9)}to{opacity:1;transform:scale(1)}}